Get supply support
Support and sourcing
When the part number is not enough, send the right clues.
A clearer enquiry helps branch teams check availability, alternatives and suitability faster.
Enquiry checklist
What to send when asking for help
The fastest route is a clear request with the information branch staff need to check the right part.
Part number or visible markings
Photos of both sides of the old item
Bore, outside diameter and width measurements
Machine, vehicle or implement details
Quantity, branch area and urgency
Support paths
Shop when certain, contact when unsure
The online shop is best when the item is known. Branch support is better for matching, alternatives and availability checks.
Use the shop for known products
Use contact forms or branch calls for product matching
Use certificates/resources for procurement checks